Download Configuration Management Best Practice Handbook: Building, by Gerard Blokdijk, Ivanka Menken PDF

By Gerard Blokdijk, Ivanka Menken

Covers each aspect, together with a few neglected in different books. This thorough ebook presents a transparent roadmap to designing, imposing and working Configuration administration. the writer leaves no key strategy out and fully covers every little thing from preliminary suggestion to measuring effectiveness and technique development. The e-book begins with an preliminary technique that's inquisitive about making plans Configuration administration providers which are thoroughly aligned to standards and are in keeping with a undertaking assertion. This business-oriented method is fresh and should continue IT grounded within the actual purposes for a Configuration administration. extra importantly is the method for cautious number of providers to supply. an excessively formidable set of carrier objectives will kill a Configuration administration implementation early in its existence by way of delivering an excessive amount of prior to there's a good Configuration administration technique in position. This e-book is life like and lays the root for a profitable implementation. The part at the genuine layout of the Configuration administration constitution presents insights and data that may be utilized to a lot of options. because Configuration administration could be equipped based on standards and precise venture statements, this component of the booklet is sort of a catalog of styles. It has very good how you can top constitution Configuration administration to satisfy specifications and project. the knowledge on adequately estimating necessities is in line with most sensible practices and whatever that, think it or no longer, is usually neglected while Configuration administration is tested. This publication will get into the beef through completely protecting the methods which are necessary to operating Configuration administration. there are numerous themes that stand out as either specified [to books of this style] and mirror most sensible practices through the best-run Configuration administration Managers. Examples are swap keep watch over, catastrophe restoration and seller administration. those issues convey that the writer not just considers company alignment, but additionally cross-functional alignment inside of IT. specialist assets and underlying know-how are supplied intimately. This publication comprises an in-depth insurance of operational necessities for Configuration administration as soon as it's been applied. It hits the entire serious luck components, comparable to functionality metrics, provider point agreements, communications and inner reviews. It even has a bankruptcy on advertising and marketing, that's anything that's very important yet hardly performed by way of such a lot Configuration administration Managers. This proactive method of protecting clients (your clients) knowledgeable of recent prone, accomplishments and suggestions is great and may cross some distance in the direction of achieving excessive patron delight ratings - let alone proving the worth of the Configuration administration to IT and company administration. you will discover this ebook to be the best for making plans and enforcing world-class Configuration administration.

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Extra info for Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice

Sample text

Configuration Management The basic activities of Configuration Management are as follows: • Planning • Identification • Control • Status Accounting • Verification and Audit Page 29 Configuration Management For more information please refer to Status Accounting Guidelines on page 91 within this workbook. Page 30 Configuration Management For more information please refer to Verification & Audit Plan on page 95 within this workbook. Page 31 Configuration Management For more information please refer to Verification & Audit Plan on page 95 within this workbook.

Page 40 Configuration Management Buying a tool should be considered as a project in itself, given the costs (previous page) Page 41 Configuration Management When we look at CIs we need to establish clear guidelines regarding the detail we want to hold and names and other codes required. USEFUL TIP… What ever is initially thought of, WAIT for at least a week before committing. During this time other considerations will arise. ) you can have flexibility for the future. g. ) Page 42 Configuration Management Configuration Management is heavily dependent up on a number of other disciplines.

Page 37 Configuration Management Selecting a tool involves tool requirements and vendor requirements. You could have a great tool, but if the supplier goes bankrupt, you’re stuck. These are fairly straightforward requirements. Page 38 Configuration Management As mentioned on previous page, equally important. For more information please refer to CMBD Design Document on page 99 within this workbook. Page 39 Configuration Management Like any element of IT, the Total Cost of Ownership (TCO) is always going to be much more than any initial purchase price.

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